Frequently Asked Questions
Find answers to common questions about our LED lighting products, services, and support
Emilux offers two main types of dimmable LED lamps: Triac dimmable and 0/1–10V dimmable models. Our lights are compatible with most high-quality dimmers available on the market. For the best dimming performance and flicker-free operation, we recommend avoiding very low-cost dimmers with poor build quality. When used with a reliable dimmer, Emilux lights deliver smooth and stable dimming results.
You can purchase Emilux LED products directly from us, as we export to customers worldwide. We are also establishing official distribution partners in various countries to make access easier. To order or inquire about becoming a distributor, please visit our Contact Us page. Our support team responds within 12 hours to all inquiries.
Yes, Emilux designs and assembles all products in-house. Every Emilux lighting solution is developed using our own patented molds and designs, ensuring unique quality and innovation. Our engineering team has over 10 years of experience in optics, electronics, mechanical design, and thermal management. All Emilux products are TÜV, CE, and RoHS certified, guaranteeing international quality and safety compliance.
Emilux products come with a warranty: 5 years for Sharp COB LED components and 3 years for LED drivers. If any product issue is confirmed by Emilux during the warranty period, customers can return the defective part for replacement. Emilux covers all related costs for approved warranty claims.
Yes. Emilux has extensive experience in OEM LED lighting production and custom assembly. We can manufacture lights with your logo, labels, and branding, supported by our professional design and engineering team. Emilux guarantees strict confidentiality; we never share or resell unique customer designs or co-developed products to third parties.
Our standard production and shipping lead time is around 15 days after final order confirmation and payment. For large-volume or customized LED products, lead time may vary slightly depending on production capacity and complexity. We always communicate estimated delivery times clearly before order confirmation.
Emilux uses only high-quality, original LED chips from globally trusted brands such as Sharp (COB LEDs) and Samsung (SMD LEDs). Depending on customer requirements, we also integrate Cree, Epistar, and other reputable LED sources to ensure top-tier performance and efficiency.
Emilux currently exports LED lighting solutions to Europe, South America, Asia, and the Middle East, with exports accounting for nearly 90% of total turnover. The Middle East region is one of our fastest-growing markets, where Emilux provides premium-quality LED lighting tailored to local standards and preferences.
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